Privacy Policy

Introduction

Welcome to ChirpBack ("we", "us", or "our") — one platform for collecting feedback, running surveys, and shipping announcements. ChirpBack helps product teams listen to their customers and close the loop between what users ask for and what gets built. Across our product surfaces we may process:

• Feedback content (text, ratings, attachments, screenshots)
• Survey responses (NPS, CSAT, CES, and custom questions)
• Announcement engagement events (impressions, clicks, dismissals)
• Customer and company profiles you provide or import
• Integrations with tools like Jira, Linear, Asana, Slack, HubSpot, and others

This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our services.

Scope

This Privacy Policy applies when you:

• Visit our website at https://chirpback.io
• Use ChirpBack through integration with a third-party app
• Engage with us via support, chat, or email
• Participate in events or marketing campaigns

By using our services, you agree to the practices described in this Privacy Policy.

Information We Collect

Information You Provide

• Name, email, job title
• Feedback content (text, ratings, screenshots)
• Payment information (processed by third-party providers such as Stripe or similar)
• Communication history with support
• Social login data (if enabled in the future)

We do not knowingly collect or request personal data that qualifies as "sensitive" under applicable laws.

Automatically Collected Information

• Device & browser type
• IP address and location
• Usage data (pages visited, features used)
• Cookies, pixels, and analytics logs
• Error logs and performance diagnostics

How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Trigger in-app feedback prompts
• Communicate with users and provide support
• Analyze trends and improve our product
• Detect, prevent, and address technical or security issues
• Fulfill legal and compliance obligations

Legal Grounds for Processing

We process data based on:

• User consent
• Contractual necessity
• Legitimate business interest
• Legal obligations
• Protection of vital interests in emergencies

Sharing Your Data

We may share your data with:

• Platforms and tools that you choose to integrate with (e.g., Trello, Jira)
• Payment processors like Stripe (or equivalent)
• AI service providers (e.g., OpenAI) when AI features are used
• Legal authorities or buyers in the event of a business transfer

We never sell your personal information.

Cookies and Tracking

We use cookies and similar tracking technologies to:

• Secure your session
• Save preferences
• Analyze usage
• Improve performance

Analytics is powered by tools like Google Analytics. You can opt out via your browser settings, our cookie consent banner, or your analytics provider’s opt-out tools.

Use of AI Tools

Some features in ChirpBack may use AI-powered services to summarize feedback, generate insights, or recommend actions. These services may involve third-party providers like OpenAI.

All AI data processing is done with strict controls and in accordance with this Privacy Policy.

Social Logins

If you sign up using third-party providers (such as Google or GitHub — planned for future support), we may receive basic profile data such as your email and name. You control what is shared via your provider settings.

Data Retention

We keep data:

• As long as needed to provide services
• As required by law
• Until you request deletion

When no longer needed, we securely delete or anonymize it.

Security

We use modern encryption, access controls, and security monitoring to protect your data. All data is encrypted in transit and at rest.

Despite our efforts, no system is 100% secure. Please take precautions on your end as well.

Age Policy

ChirpBack is a developer and product tool, and is not targeted toward or marketed to children. We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.

Your Rights

Depending on your location, you may have the right to:

• Access or correct your data
• Request deletion
• Object to certain processing
• Withdraw consent

To exercise any of these rights, contact [email protected].

Region-Specific Disclosures

We comply with privacy regulations in the EU/UK (GDPR), US (including CCPA and other state laws), Canada, Australia, and South Africa. You may have region-specific rights, and we honor those in full.

Updates

We may update this Privacy Policy from time to time. Changes will be posted at chirpback.io/privacy. Please check back periodically.